Returning orders after delivery

If you are for whatever reason not happy with the products you ordered, you may return the products delivered to you within 30 calendar days after delivery, without giving us any reason, as long as:

• the products are unwashed and not used in any way
• You are allowed to try garments or shoes on for fit, unless we have indicated otherwise (but you cannot wear them)
• the product is in its original, undamaged packaging (a carefully opened package will not be considered damaged);
• the product is complete: e.g. both items of a pair must be returned

You cannot return:

• products that have been tampered with
• electronic or audiovisual products of which an affixed seal is broken

Return of defective products

You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them. You can do so within 2 months after you notice the defect. (This does not affect your statutory rights). In the event your claim is justified, the purchase price and the delivery costs will be refunded.

How to return orders or products after delivery

Click on the following self-service link to process your return: http://nike.cycleon.eu/?languageIso=en. Please have your order number and email address you used to place this order, at hand.

If you paid via bank transfer, you will need to give our Contact Centre your bank details, including the IBAN number and SWIFT code (see Contact Information). After the parcel is returned to our warehouse, we will refund the product value to you.

Special note: on delivery, please inspect the packaging for damage. If it appears that the products are damaged, please refuse to accept shipment. We will refund the purchase price and delivery costs as soon as the warehouse has handled your return.

Returns & Payments by Domestic Maestro:

If you paid with Domestic Maestro and did not fill in the ‘issue number’ or ‘start date’ field during checkout, we will not be able to process your return and/or grant you a refund.

NIKE STUDIO RETURNS POLICY

If you are for whatever reason not happy with the products you ordered, you may return the products delivered to you within 30 calendar days after delivery, without giving a reason, providing that:

• The products are unwashed and not used in any way (You permitted to try on garments or shoes for fit, unless we have indicated otherwise, but you cannot wear them)
• The product is in its original, undamaged packaging (a carefully opened package will not be considered damaged)
• The product is complete: e.g. both items of a pair must be returned.

You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with their order when you received them. You can do so within 2 months after you have noticed the defect (this does not affect your statutory rights). In the event your claim is justified, the purchase price and the shipping costs will be refunded.

When returning products to the NIKEiD.Studio store, the terms and conditions as stated above, will apply. When the product is returned to NIKEiD.Studio, you will be refunded via your original method of payment.

If you are not able to return the product to the NIKEiD.Studio. Click on the following link to process your return: http://nike.cycleon.eu/?languageIso=en. Please note that you will need to contact the Store directly to arrange your refund – their contact details can be found on your receipt.

For International shipments that are processed on the public website the terms, conditions and returns procedures are the same as the NIKEiD public website.